Order Magic
Experience Effortless Central Order Processing with Order Magic
Product Features
Order System seamlessly connects with all sales platforms, including e-commerce websites, physical retail stores, marketplaces, and call centers.
Automatically receives and validates new orders, checking for accurate customer details, product availability, and payment confirmation.
Updates order details across systems by deducting inventory automatically, preventing overselling and keeping stock accurate.
The OMS automatically directs an order to the optimal fulfillment location, such as the closest warehouse, a specific retail store, or a third-party logistics (3PL) partner.
The Order Management System automates the entire workflow, from sending the order to the supplier to providing tracking information to the customer, without ever having to touch the product.
Based on customer preference and location, the system can suggest the most suitable shipping carrier and service level.
Gives a complete, real-time overview of all available stock across every location and sales channel.
Enables businesses to take orders for out-of-stock items and automatically reserves them once available.
Proactively notifies the team when a product is running low, allowing for timely replenishment to prevent a stock-out and avoid losing a potential sale.
Automatically sends confirmation emails, shipping notifications, and tracking information to the customer at every stage of the fulfillment process on the ordering portal.
Manages the entire returns lifecycle, from providing return authorization numbers and labels to tracking the returned item back to the warehouse.
Provides customer service representatives with a complete view of a customer's order history, status, and communication logs.
Product Benefits
Centralized Control and Total Visibility
You can view every order from your e-commerce site, retail stores, and marketplaces all on a single screen. This lets you manage your entire business from one centralized dashboard, so you're always on top of what's happening.
With 24/7 visibility, your team knows the exact location of every item at all times. This eliminates wasted time searching for goods, speeds up the picking process, and ensures you can fulfill orders efficiently, even during non-standard hours. An optimized ordering management system means you can handle more volume without adding extra staff.
Knowing your precise stock levels at any given moment means you'll never have to disappoint a customer with a backorder. You can provide accurate delivery estimates and fulfill orders quickly. This reliability builds confidence and loyalty, leading to a better customer experience and stronger brand reputation.
Automated & Optimized Fulfillment
You can set up smart rules that automatically send each order to the best location for order fulfillment, whether it's your closest warehouse, a retail store, or a dropshipping partner. Order Magic is the AI ordering system that helps you reduce shipping costs and speed up delivery times.
You can easily manage and track shipments with multiple carriers all within a single ordering system. This simplifies the order consolidation process, making comparing rates and service levels easier than ever.
You can provide your customers with a smooth and simple returns process. Our B2B ordering system automates the creation of return labels and tracks the item's journey back to your warehouse, making it easy for you to manage refunds and exchanges.
Integrated Inventory Management
Using an integrated ordering portal you can keep your customers in the loop with automated, real-time updates on their order status, from confirmation to delivery. This transparency gives them peace of mind and reduces the number of "where is my order?" calls.
You can provide modern, convenient options like Buy Online, Pick Up In-Store (BOPIS). This flexibility makes your brand more appealing and meets your customers' needs on their terms.
Your customers will trust you to deliver on your promises. By ensuring their orders are accurate and on time, you can turn a single purchase into a long-term, loyal relationship.
Frequently asked questions
Your Department Questions, Answered
Head of Sales Department
Order Magic provides real-time visibility into an order's status from the moment it's placed. Sales reps can draw data from central order processing to instantly track the progress of every order, access customer history, and provide accurate delivery estimates. This transparency allows your team to proactively communicate with customers and build stronger relationships.
Order Magic is designed for scalability. It can handle a high volume of orders without performance degradation, so your team can process more orders with fewer resources. The AI ordering system's automation capabilities free up sales staff from administrative tasks, allowing them to focus on generating new business.
Yes. The ordering system includes robust features for managing subscription-based models. It automates recurring orders and billing cycles, allowing your team to focus on customer relationships rather than manual order entry.
Head of Operation & Warehouse Management
Order Magic optimizes warehouse processes by providing a centralized view of all orders and real-time inventory levels. Its intelligent routing system, integrated with Storage Live, generates the most efficient picking paths and recommends the best packing methods, which reduces travel time and minimizes errors in the warehouse.
Yes. The system has a dedicated module for managing the entire returns process. It creates return merchandise authorizations (RMAs), tracks returned items, and automates the credit or refund process. This ensures that returns are processed quickly and that inventory is restocked accurately.
We provide comprehensive onboarding and training programs for all new customers. Our team will guide your staff through the system with workshops, video tutorials, and a dedicated support portal. The user interface is designed to be intuitive, ensuring a fast learning curve for your team.
Head of IT Department
Order Magic is built with a flexible API-first architecture, designed for seamless integration. We provide comprehensive documentation and support for connecting to all major ERP (like SAP and Oracle) and WMS platforms. The system supports various data formats, including EDI, CSV, and XML, ensuring a smooth and secure data exchange.
Order Magic uses industry-leading security measures, including end-to-end data encryption, role-based access controls, and regular security audits. The platform is compliant with major global standards like SOC 2, ISO 27001, and GDPR, ensuring your data is always protected and your business remains compliant.
Yes, Order Magic is a cloud-native SaaS platform. It runs on a highly scalable and reliable cloud infrastructure with a guaranteed uptime of 99.9%. Our infrastructure is globally distributed, providing low latency and robust performance for your teams, no matter where they are.
Software Built by Logistics Veterans
At Gurusoft, we hire logistics and financial veterans who
happen to build software, not just coders. We understand the
difference between FIFO and LIFO, the impact of a carrier fuel
surcharge on your P&L, and the necessity of high-velocity
cross-docking.
We don't install software, we guide strategic integration.
Implement Order Magic and get up to 50% off with the PSG grant.
Supercharge your order fulfilment capabilities without the high price tag. We're proud to be a pre-approved vendor for the Singapore government's Productivity Solutions Grant (PSG). This means you can now implement our state-of-the-art Order Management System at a significantly reduced cost.
Why Partner with Us?
Seamless Implementation
Our team has a proven track record with PSG projects, guiding you through the application and deployment process to maximize your grant benefits.
Trusted Experts
As a pre-approved vendor, our WMS solution has been vetted by the government, guaranteeing a reliable and effective product.
Immediate Impact
Our system delivers immediate benefits, from live inventory visibility to optimized picking routes and automated workflows, helping you achieve a quick return on your investment.
Want to learn more about Order Magic?
Click on the “Learn more” button to download our product brochure where you can learn more about how we can help your business.
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